Order management
Order cancellation before shipment
You can cancel your order free of charge as long as it has not been shipped. Please note that orders containing customized products, kits, private sales or other items that require ordering from suppliers cannot be cancelled. To manage your cancellation request, please contact our customer service team by emailing service@icerings.us.
Shipping cost
We only offer shipping tUSA, UK, Australia, Canada, Ireland.
We have two shipping methods for you to choose from, both with different prices:
(Shipping costs may vary depending on the local situation in different countries, the exact amount of shipping cost is based on the checkout page).
Express shipping 8€ with a transit time of 4 to 8 business days
*Free shipping from £79. (Standard shipping)
*The above delivery times are calculated from the moment the package is received by the logistics company (does not include the time we spend preparing the package).
*Due to uncontrollable factors such as weather, air traffic control, traffic congestion, etc., delivery time is for reference only. Occasionally delivery may be slightly delayed, this is normal.
Order handling and processing time
- All orders are processed and shipped from our warehouse. There is a cut-off time for orders at 17:00 (China Standard Time). Although we try to ship orders within 3-5 business days of receipt, order shipping times may vary for various reasons: Order processing may vary depending on the time of year. During Black Friday, Christmas, World Cup, European Cup or other important events, delivery times may be longer, so we recommend ordering in advance. If you want to make a special gift for a specific date, please write to us in advance so that we can advise you of possible delivery times before you place your order.